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Give ‘em hell if you want! At the end of the day, you’ll be advancing AI - one conversation at a time.”īut a different take comes from the founder of X.ai, which offers a meeting-scheduling virtual assistant named Amy (or Andrew) Ingram. In the interest of science, he urges customers to “speak naturally to those customer service bots. “At the very least, it creates patterns and reinforcement that so long as your diction is good, you can get what you want without niceties.” - Hunter Walk “Since customer service is inherently focused on problems, many customers start their interaction already frustrated,” he noted. In that piece, he argues that virtual agents providing enterprise-level customer service are on the forefront of dealing with angry customers. It’s a form of human-to-machine “dialect” we’ve developed to guarantee the technology understands what we’re saying,” he wrote, in an essay titled “ Angry customers are shaping the future of AI.” “Listen to any person ask their phone about state capitals or salmon recipes - they over-pronounce words, exaggerate consonants, and speak in short, concise sentences. The problem may be harder than it sounds, precisely because people don’t always interact naturally with voice assistants, according to Jay Wilpon, a senior Vice President of Natural Language Research at Interactions (which provides intelligent virtual assistants). I sometimes worry that my neighbors think I'm in an abusive relationship with a woman named Alexa

I can't be the only one to yell at her on a daily basis! #alexa I would like "Alexa Rage" to be incorporated into the OED.

Comment from discussion dyniper’s comment from discussion "Does anyone else get uncontrollably angry at Alexa as well?".